TI  - SO YOU THINK YOU CAN COPE WITH CUSTOMERS?
T2  - A VIDEO ARTS BOOK
SN  - 0749300957
U1  - 658.87/MAN 
PY  - 1989///
CY  - LONDON
PB  - MANDARIN          
KW  - VIDEO ARTS
KW  - CUSTOMER RELATIONS
KW  - RETAIL TRADE
KW  - MANUAL
N1  - NO AUTHOR GIVEN
ER  -